I met with the Office of Unified Communications last Friday and it has been discussed that ALL POLICE RELATED CALLS MUST BE CALLED INTO 911…311 will now be used for the Mayors Customer Service Requests
911 – all police related matters – emergency and non emergency, need of ambulance, fires
311- all other governmental agency requests/city services – cars towed, streetlights replaced, streets repaired, animal issues, abandoned vehicles, trees trimmed, trash pick ups, etc.
This all seems rather sudden - usually this type of thing requires months or years of public comment before getting done. And does the new 311 replace the old 202.727.1000 number for city services? Many questions abound...